Why Choose Us

The Computerheads philosophy is to partner with our clients to provide a smooth running IT environment that adds business value to the organisation and runs cost effectively. This is achieved through the following:

Fixed Cost IT – Computerheads can manage and maintain your IT network for a fixed price per network device. Traditional ‘break-fix” IT services that charge by the hour have little incentive to keep you out of trouble. The more problems you have, the more they make. With Computerheads Managed IT Services, you will enjoy the security and stability of a budgeted IT cost. Because you’re on a monthly contract with a set fee, maximum up time with no problems is in your best interest as well as ours.

Proactive support versus reactive support – Computerheads help our customers avoid potential disasters and downtime through proactively monitoring of the IT network. This allows you to have minimal downtown and focus on running your business.

Service Level Agreements – Specifically designed to cover most day to day IT issues and set in place to provide you comfort in knowing that your network is being managed regularly and effectively.

Computerheads will provide you with IT Strategy – to assist you with making the right technology decisions in the future. It is important that as you grow, your IT environment keeps up with you. Our qualified specialists regularly meet to discuss and determine the best solutions for your business today and tomorrow. We provide this service to all our Computerheads clients, large and small.

Helpdesk means immediate response – Our qualified and friendly engineers will resolve your problems quickly and efficiently meaning your staff are able to be working faster. 24/7 response is available if you need it on some of our managed services plans.

Onsite Engineers with personality – Computerheads offers you a team of competent engineers that not only has technical skills but also has “people” skills. All our engineers are trained in customer service skills so they can put the user at ease when solving their IT issues. We have a philosophy of user education and imparting our knowledge to the users so we can be of more strategic value to you.

Documentation: Keeping you informed – We believe documentation is one of the keys to maintaining a quality network, every time we touch your network we document it whether there this is actioning a monitoring alert or onsite service this helps you the customer have an accurate record of what is happening on your network.

Certified Partnerships – Through continuous technical training we have achieved partnerships with leading vendors i.e Microsoft, Dell, HP, VMware, Cisco and Citrix. This allows us to offer proven bench mark solutions to you.

Customer Care Management – Every client is assigned to a Technical Adviser who will ensure that you are receiving exceptional quality service and that your particular needs are being met. Your Technical Adviser will visit you on regular basis to look at ways to help you grow your business and create more IT efficiency.

What our clients say:
“We use Computerheads because they offer a complete solution to all our computer & network issues. They have engineers that are proactive and passionate and helpdesk that solves all our problems.
Computerheads continually exceeds our expectations and excites us.
YHA Victoria”