Computeheads can offer quality internet services and support by offering a range of Internet connections that are monitored and managed 24 hours a day. Computerheads can offer a range of solutions that meet your business requirements and budget.

What to look for when choosing an ISP?

When choosing an Internet Service Provider it is important to consider the quality of the service offered and the range of services offered. Computerheads can organise Internet connections for small offices with a single computer, to Australia-Wide private networks with multiple sites in different states. These services can also be provisioned over wired and wireless connections, with complete Australian wide coverage.
With a service guarantee available for mission critical networks & services of up to 99.99% we can safely say that your internet connection will be more reliable than ever.
Computerheads also offers a managed internet connection service where we actively manage your internet facing router device, from this we are able to add perimeter protection services and security to your network.

Mobile Users

Computerheads can create access solutions for all your mobile workers. With access to international roaming and dial-in access your staff can be in contact, wherever they are. We can provide a number of mobile access methods as well as support for keeping remote workers in contact with your business wherever they might be in the world. Technologies we provide and support include: VPN access, Email through smartphone and web browser, Clientless VPN access, and secure business private networks.

Call us today to discuss all of your internet requirements.
contact US on 1300 663 901 or send us an email.

Secure Data Protection

All user accounts are protected by passwords. Besides, data will be compressed and 256-bit encrypted with an encryption key selected by the user on the client-side before being uploaded and stored on the backup server. The key will never be uploaded to the backup server during backup. Moreover, uploading of backup data can be done through secure SSL channel. This whole mechanism provides exceptional security to the backed up data.

Support Common Databases & Virtual Systems

Unlike other software, you do not have to purchase needed backup modules one-by-one. Our Solution comes with all backup modules which support Microsoft Exchange Server mail-level backup, Microsoft SQL Server, Microsoft Sharepoint, Oracle, MySQL, Lotus Domino/Notes, Hyper-V Server, VMware, etc., thus making it the best value-for-money backup software available on the market.

Replication for Added Protection

The replication application of Our Solution Backup Software offers an additional level of data protection. Through this application, the data of the backup server can be replicated to another server located away from the primary backup server. In case the backup server fails, backup data are still available in the replication server. Moreover, the replication server can take up the role of the failed backup server and continue to provide backup service to all backup users.

Fast Backup Speed

Our Solution’s seed load feature allows backing up of a large volume data to a local storage device during the first backup job. With our proprietary In-File Delta technology, the original file is required to be backed up once only, i.e. in the first backup job. Thereafter, only the changes within the file made since the previous backup are necessary to be backed up. With these two features, backing up of a large volume of data can be completed in a very short period of time.

Comprehensive Backup Report

Our Solution will notify every backup user about the backup status after a scheduled backup. The user will know if the backup is successful, with errors or warnings, etc. It also proactively informs system administrator on any error occurred on the backup server through a comprehensive administrator report. System log files are also available on the web management console for easy trouble shooting.

contact US on 1300 663 901 or send us an email.

All business services (email, file, CRM and other applications) will now be located in data centres. This server infrastructure and its management is now managed by Computerheads, allowing your business the time to concentrate in it area of expertise. Your organisation will have access to the infrastructure through the internet or through a private network ensuring the security of your files.

What we offer is:

• 24/7 Support,
• Secure Monitored Servers – The data centre multi-level security includes video surveillance
• High Bandwidth Internet Traffic Plans
• Global IP Network with Low Latency
• Latest Green IT Technologies
• Guaranteed Uptime with Service Level Guarantees
• Accredited Security & Processes – ISO 27001 & ASIO T4
• Real time Network Monitoring & Management Tools

Contact us today to find out how we can help your organisation reduce the costs and headaches associated with managing your own server infrastructure.

Virtualisation lets you run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments. Different virtual machines can run different operating systems and multiple applications on the same physical computer.
What is all the fuss about? Why are so many organisations running virtualised environments.

• Reduce Capital cost reducing the amount of hardware you need.
• Increase energy efficiency through less hardware . Reduce energy costs by up to 80%.
• Power down servers without affecting applications or users.
• Dramatically improve disaster recovery times and deliver high availability throughout the network. In a traditional environment if your server crashes the amount of time to recover could be 8 to 48 hours which means major downtime in an organisation. Running a virtualized environment means your network can be back within minutes. All virtual machines are portable which means your entire servers are now portable.
• Improved desktop management and security ensuring faster deployment of desktops and fewer support calls due to application conflicts.
• Virtualised servers can be deployed within minutes which in a non virtualisation world could tale you days or weeks to deploy.

Real Live clients who are enjoying the benefits of a virtualised environment.

Computerheads worked closely with The Australian Conservation Foundation (ACF) to virtualise their servers. VMware was chosen as the preferred Hypervisor platform. The ACF have consolidated over seven virtual machines onto two physical servers and have enjoyed the reduced carbon footprint that their organisation is now able to achieve. They have also configured all machines with complete disaster recoverability capability with the use of High Availability and Distributed Resource Scheduler functionality. Any new virtual servers can now also be deployed in less than five minutes saving the Australian Conservation Foundation time and money.

Master Builders Association of Victoria recently moved onto the new VSphere 4.0 platform, with Blade Servers running in their DataCentre and offsite Disaster Recovery capability, the process of server virtualisation and consolidation has dramatically changed the way their IT department functions. More proactive tasks can be performed, the dependence on physical hardware removed; as a result of this hardware independence servers are easily moved across VMWare hosts. Critical applications run as virtual machines with full redundancy capability, dramatically improving their availability.

Get expert help. Computerheads is an Enterprise VMWare Partner. Our certified VMWare Consultants will manage your virtualisation project, from the initial brief through to completion and documentation; we have successfully helped a number of clients achieve their virtualisation and key disaster recovery objectives on time and within budget.

Want to learn more about virtualisation book in today for our “Lunch and learn” sessions where we discuss virtualisation.
contact US on 1300 663 901 or send us an email.

Fast Effective Helpdesk Support at Computerheads Unlike other helpdesks, the Computerheads’ helpdesk facility is staffed by the same Computerheads engineers who regularly visit you on site.

You benefit from their invaluable onsite experience every time you call. Our qualified and friendly engineers will resolve your problems quickly and efficiently. This means that you get immediate and effective responses.

Each month we send you a Computerheads Helpdesk Report that outlines the calls made and the issues raised. We use this as a proactive tool to identify those individuals who may need a little more training in certain areas.

Our helpdesk is manned during business hours. If you need after hours support we offer individual pager support with a senior engineer waiting to take your call.

If you would like to arrange your helpdesk support with Computerheads, contact US on 1300 663 901 or send us an email.

Computerheads has partnered with several major computer hardware vendors including HP, Cisco, IBM and Dell, so are able to make recommends of hardware based on the best possible choice for each situation and requirement.

All hardware is covered by applicable, reputable vendor warranty clauses that in most circumstances will allow for faulty hardware to be replaced the next business day for the full expected lifetime of the hardware.

Network Related Hardware

Computerheads can also help with the purchasing of any network related hardware such as managed switches, routers, firewalls and modems.

Computerheads resell and support vendors such as CISCO, WatchGuard, SonicWall, SnapGear, CheckPoint, Symantec and McAfee Appliances to suit any organisation’s network needs and budget. All network related hardware is purchased and recommended based on the specific business requirements.

Leasing & Renting & Hardware as a Service vs. Purchasing Hardware

Purchasing new hardware can be a huge expense for any business, at Computerheads we look at all the options, in some cases Leasing or Renting Hardware can be a more cost effective option for an organization.  Computerheads will help you and your business make the right choice when acquiring computer hardware.

For more information on leasing, renting or purchasing hardware through Computerheads contact US on 1300 663 901 or send us an email.

Today companies are constantly challenged with making money in these economic tough times. You are totally dependent on the efficient running of your IT network and when this stops, productivity grinds to a halt and it costs money…

Computerheads are revolutionising the IT industry and offering outcome based
IT service instead of the traditional maintenance services this is called Computerheads Managed Services.

Why do we have so many happy customers?

Ability to fix the cost of IT which means you can accurately budget your IT spend.

You are supported by an IT company who are rewarded for keeping your IT networks running smoothly.

Easy to understand Service Levels so you know when tasks will be completed.

Computerheads are so confident in our services we guarantee our service otherwise we rebate you.

Monitoring your system 24/7 so we are aware of an outage before you are. One of our clients was ecstatic to arrive at work to find our engineer waiting to get in as we had been alerted their server was down before they had noticed it and we were able to fix it before their staff started work.

Flexible and cost effective packages. With Computerheads you can choose from a range of flexible affordable plans to manage your network. if you have critical servers which you cannot afford to be down or power users which need be productive at all times, you can choose the highest level of support level agreement to cover these requirements and ensure their productivity.

We come and visit you onsite. Although much of the day to day monitoring and support is done remotely we regularly visit you. These visits are planned and strategic because we do not have to attend to reactive issues.

Documentation: Keeping you informed We believe documentation is one of the keys to maintaining a quality network, every time we touch your network we document it whether there this is actioning a monitoring alert or onsite service this helps you the customer have an accurate record of what is happening on your network.

To find out more about Computerheads Managed Services contact US on 1300 663 901 or send us an email.

Business needs and objectives change continuously and with that there is the expectation that the Network Infrastructure of an organisation should change to meet new or adjusted business requirements.

Computerheads prides itself in supplying technology specialists that can make sure that your IT infrastructure needs can effectively meet your business needs and that the business is making the most of the given technology. We understand that every business is different and our solution architects understand the technology needed to deliver business value, and keep up with growing business demands.

Key fundamental business added functionality includes:

Upgrading of Network Infrastructure: Technology is rapidly changing and most business will have to upgrade servers, software or other technology to keep up with trends and market requirements. Computerheads’ will assist with this process and perform the necessary tasks with agreed timelines in mind.  Provision of new servers, changing the way your organisation manages and deals with email, providing a faster network throughput and speed and moving from one technology to a completely different technology are just a few of the areas we have assisted and managed our clients.

Design of Network Infrastructure:  Technology Roadmaps and Architecture design are a very important part to complement the competitive advantage, nature of your business. Computerheads architects will design a network infrastructure and technology that incorporates future capacity, map in detail business process to information flows, maps the organisations  security strategies with technology, disaster recovery planning and introduction of virtualization technologies to name a few.

To enquire as to how one of our Solution Architects can assist your business with Technology Roadmaps and Architecture Design contact us today on.
contact US on 1300 663 901 or send us an email.