Why regular computer technical support?

At Computerheads we believe in the "preventative maintenance" approach to computer support. With regular scheduled visits by one of our qualified engineers, our clients can expect a smooth and disaster free IT infrastructure.

While onsite the Computerheads engineer will conduct both server and computer checks dealing with such areas as computer virus activity, application and software performance, configuration, general health of hardware, computer upgrades and the now growing problem of Spyware and SPAM.

Areas of computer support

• Checking PC health and response time
• Virus checking and protection
• Spyware scanning
• Email management
• PC Backup procedures
• Application or software performance
• Computer upgrades

The Computerheads engineer will also provide training in any application or common problem the user may be meeting.

Areas of server support

Monitoring

• Monitoring of event logs
• Monitoring of disk performance and size
• Monitoring of network connectivity and speed
• Security Auditing, from both external (Internet) and internal (local network) sources.

Management & Planning

• Management of Operating System upgrades
• Management of Anti-Virus upgrades
• Management of Backup procedures
• Strategic planning, looking at creating a Standard Operating Environment & Acceptable Use Policy
• Disaster Recovery Planning

The Computerheads engineer will also support any specific service the server may be hosting.

Concluding every visit the Computerheads engineer will provide a Service Report outlining all tasks completed and any recommendation for the next visit. This enables clients to maintain a full service history of their IT environment, aiding in planning for future growth and change.

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